Frequently Asked Questions

Where is my order confirmation email?

We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.

If you did not receive your order confirmation email, please make sure to check your Spam Folder first.

If you used your Phone Number instead of email at checkout, you will not receive a confirmation email.

Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.

How long before my order ships?

Orders are processed within 0-1 business days (Monday to Friday). Once your order is processed, it is shipped by one of our carriers.

You will receive a shipping confirmation email with your tracking number once your order has shipped.

How long does shipping take?

Delivery to addresses in the United Kingdom usually takes 6-12 business days (Monday to Friday) from the day you place your order. Delivery times are estimates and may vary due to factors outside our control.

See our Shipping Policy for full details.

Can I change my address?

In case you made a mistake when entering your delivery address, you can still change it before your order ships.

In some cases, minimal address changes can be applied after the order ships.

Make sure to contact us as soon as possible if you want to change the address.

Contact Us

Questions about an order, sizing or a return? Reach us using the details below or the form further down this page.

Business Information

Store name: Ladora London
Company name: ONFRA AGENCY LLC

Warehouse Address: 99 Nelson Rd, London, E4 9AS, United Kingdom

Company Address: 720 Boxwood Drive, South Bend, Indiana, 46614, United States

Email: info@ladoralondon.com

Phone: +44 118 230 6221

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am – 6pm (UK time)
Saturday and Sunday: Closed

Get in touch

We’d love to hear from you! If you have any questions, need support, or just want to say hello, feel free to get in touch with us through the details below.

Email Us

info@ladoralondon.com

We aim to respond to your inquiries within 24 hours.

Business Hours
 Monday to Friday: 9am – 6pm (UK time)
 Saturday and Sunday: Closed

Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.