Shipping policy
Last Updated: September 30, 2026
At Ladora London, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom
Shipping Locations
This shipping policy applies to orders shipped within:
The United Kingdom only
Delivery Times
Below are our estimated delivery timelines:
-
Order Cutoff Time:
10:00 P.M. UK time (GMT/BST)
Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate. -
Order Handling Time:
0-1 business days (UK), Monday–Friday
Once your order is processed, it will be shipped by one of our trusted carriers. -
Transit Time:
5-11 business days (UK), Monday–Friday -
Estimated Delivery Time:
6-12 business days (UK), Monday-Friday
Please note that delivery times are estimates and may vary due to factors outside our control.
Carrier Services
We partner with reliable shipping carriers to deliver orders within the UK, including:
-
UPS
-
FedEx
- DHL
Shipping Costs
-
Free Shipping:
All orders within the UK qualify for free shipping with no minimum order requirement.
Delivery Issues
If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately. We are here to assist you and help ensure your order arrives safely.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing your tracking number.
Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
Visit our FAQs page at ladoralondon.com/pages/FAQ or contact our customer support team for assistance.
Contact Information
Store name: Ladora London
Company name: ONFRA AGENCY LLC
Warehouse Address: 99 Nelson Rd, London, E4 9AS, United Kingdom
Company Address: 720 Boxwood Drive, South Bend, Indiana, 46614, United States
Email: info@ladoralondon.com
Phone: +44 118 230 6221
Contact page: https://ladoralondon.com/pages/contact
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am – 6pm (UK time)
Saturday and Sunday: Closed