Frequently Asked Questions (FAQ)

Welcome to the Ladora London Frequently Asked Questions page.
We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer:
Here are our estimated delivery timelines:

  • Handling Time: 0–1 business days

  • Transit Time: 5-11 business days

  • Estimated Delivery Time: 6-12 business days

For more details, please review our Shipping Policy:
https://ladoralondon.com/policies/shipping-policy

Question 2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders.
For more information, please visit our Shipping Policy:
https://ladoralondon.com/policies/shipping-policy

Question 3: Where is Ladora London located?

Answer:
Ladora London is an online business offering a curated selection of products with shipping available only within the United Kingdom.

Question 4: What if I receive a defective product?

Answer:
If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order.

For full details, see our Return Policy:
https://ladoralondon.com/policies/refund-policy

Question 5: Can I cancel my order after it’s placed?

Answer:
Yes. We offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact our support team as soon as possible.

Question 6: What is your return policy?

Answer:
We offer a simple and hassle-free return process.
Full details can be found here:
https://ladoralondon.com/policies/refund-policy

Question 7: When will I receive my refund after returning a product?

Answer:
Once your return is received and inspected, your refund will be processed.
Refunds are initiated to your original payment method within 7 business days, depending on your payment provider.

For more information, see our Refund Policy:
https://ladoralondon.com/policies/refund-policy

Question 8: Do you offer any warranties or guarantees?

Answer:
We offer a 30-day return window on all purchases, and your statutory rights under UK consumer law are not affected.
For full terms, please refer to our Return Policy:
https://ladoralondon.com/policies/refund-policy

Question 9: How can I contact customer support?

Answer:
You can reach our support team through our Contact Us Page or by emailing us directly at info@ladoralondon.com

Question 10: Do you ship internationally?

Answer:
No, we ship only within the United Kingdom

Question 11: Do you have a physical store location?

Answer:
No. We are an online-only store, which allows us to offer competitive pricing and a wider product selection.

Question 12: Can I place a bulk order for my business or organization?

Answer:
Yes, bulk orders are available.
Please contact our customer support team for pricing and details.

Question 13: What is the process for exchanging a product?

Answer:
Exchange instructions are outlined in our Return Policy:
https://ladoralondon.com/policies/refund-policy

Question 14: How can I track my order?

Answer:
Once your order has shipped, you can track it using our tracking page:
https://ladoralondon.com/apps/trackyourorder

Fraud Prevention

  • Ladora London reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity.

  • Additional identity verification may be requested for high-value or flagged transactions.

If you experience any issues, please contact us first at info@ladoralondon.com so we can assist you.

Business Information

Store name: Ladora London
Company name: ONFRA AGENCY LLC

Warehouse Address: 99 Nelson Rd, London, E4 9AS, United Kingdom

Company Address: 720 Boxwood Drive, South Bend, Indiana, 46614, United States

Email: info@ladoralondon.com

Phone: +44 118 230 6221

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am – 6pm (UK time)
Saturday and Sunday: Closed